The importance of data analysis for strategic planning in Ship agency business
The importance of data analysis for strategic planning in ship agency business Collection of data is playing a vital role for our strategical planning. For to achieve “operational excellence” following need to be covered 1. Strategy development 2. Performance management 3. Process excellence 4. High performance work teams Under above segments there are many sectors covered. In addition to all above its very important very important identify your customer base. Specially 1. Top ten customers volume wise 2. Top ten customers income wise 3. New customers secured within specific time frame (annually or by annually) 4. Lost customers within a specific time frame (annually or by annually) 5. If possible, the reason to said customers 6. The reliability of our business segment within said top ten customers (percentage) 7